How to find customs

• Go to level 2, Hall 6 in the public area (CDGVAL).
• Level 2 is the arrival floor of the CDGVAL automated metro.
• You will find the self-service PABLO tax refund kiosks and the customs office there.

Tips and warnings

• Cash Paris kiosks are not PABLO kiosks. Only PABLO kiosks can validate your tax refund forms.
• If you need a paper version of your tax refund forms, you can print them at any pharmacy inside CDG airport (printing fees reimbursed by Zapptax).

Opening hours

• PABLO kiosks: 6:00 AM - 10:00 PM
• Customs office: approximately 6:00 AM - 9:00 PM
• Night-time (11:00 PM - 5:00 AM): no customs service available, contact Zapptax for the post-departure validation procedure.

Emergency contact

• Zapptax support: see app

Map

Official Terminal 1 map (level 2)

Photos